Refund Policy

1. Overview

At Systemonomic, we want you to be completely satisfied with our Service. This Refund Policy explains the circumstances under which refunds may be issued for subscription fees paid to Systemonomic.

By subscribing to Systemonomic, you agree to this Refund Policy along with our Terms of Service.

2. Free Trial Period

We offer a 14-day free trial for new users to evaluate the Service. During the trial period:

• You have full access to paid features
• No payment is required to start the trial
• You can cancel anytime during the trial without being charged
• Your subscription will automatically begin after the trial ends unless you cancel

We encourage you to thoroughly test the Service during the trial period to ensure it meets your needs.

3. Subscription Billing

Systemonomic subscriptions are billed in advance on a monthly or annual basis:

• Monthly Subscriptions: Billed on the same day each month
• Annual Subscriptions: Billed once per year on your subscription anniversary

All subscription fees are charged automatically to your payment method on file.

4. Refund Eligibility

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for your first paid subscription:

• If you're not satisfied with the Service within 30 days of your first paid subscription charge, you may request a full refund
• This applies to both monthly and annual subscriptions
• The 30-day period begins from your first payment date (after any free trial)
• This guarantee is available once per customer

4.2 Billing Errors

If you are charged in error or experience a duplicate charge, please contact us immediately. We will investigate and issue a refund if appropriate.

4.3 Service Disruptions

If the Service experiences significant downtime or disruption (beyond what is outlined in our Terms of Service), we may issue prorated credits or refunds on a case-by-case basis.

5. Non-Refundable Items

The following are not eligible for refunds:

• Renewal Charges: Subscription renewals after the initial 30-day period are non-refundable
• Partial Months: We do not prorate refunds for partial billing periods
• Cancellations: If you cancel mid-billing period, you retain access until the end of that period but no refund is issued for unused time
• Violations: No refund will be issued if your account is terminated due to Terms of Service violations
• Change of Mind: After the 30-day guarantee period, we do not offer refunds simply because you no longer wish to use the Service

6. Cancellation Policy

You may cancel your subscription at any time:

• Cancel through your account settings or contact support
• Cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of the billing period
• No further charges will be made after cancellation
• Your account data will be retained for 30 days after cancellation, then deleted unless you resubscribe

7. How to Request a Refund

To request a refund under this policy:

1. Email us at billing@systemonomic.com or support@systemonomic.com
2. Include the following information:
   • Your account email address
   • Your subscription details
   • The reason for your refund request
   • The date of charge you're requesting a refund for
3. We will review your request and respond within 3-5 business days
4. If approved, refunds will be processed within 7-10 business days to your original payment method

Please note that it may take additional time for the refund to appear in your account depending on your bank or credit card company.

8. Downgrades

If you wish to downgrade from a higher-tier subscription to a lower-tier:

• The downgrade will take effect at the end of your current billing period
• You will continue to have access to your current tier's features until that time
• No prorated refunds are issued for downgrades
• Your next charge will be at the new, lower rate

9. Annual Subscriptions

Annual subscriptions receive a discounted rate compared to monthly billing. For annual subscriptions:

• The 30-day money-back guarantee applies to annual subscriptions
• After the 30-day period, annual subscriptions are non-refundable
• If you cancel an annual subscription mid-year, you retain access until the end of the 12-month period
• No prorated refunds are issued for unused months

10. Chargebacks

Please contact us directly if you have billing concerns rather than initiating a chargeback with your credit card company. Chargebacks:

• Result in immediate account suspension
• May incur additional processing fees
• Can often be resolved more quickly by contacting our support team

We are committed to resolving billing issues fairly and promptly. Most disputes can be resolved through direct communication.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Material changes will be communicated via email.

Any subscriptions purchased before a policy change will be governed by the policy in effect at the time of purchase for the duration of that subscription period.

12. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

We typically respond to refund requests within 3-5 business days. For urgent billing matters, please use the billing email above.